Really disappointed with my last couple visits. Went here about a year ago because my b8 A4 was getting a cel under load for a misfire. Paid 150$ for a diagnostic fee and all they told me was it was normal and the cleared the code. They also said my power steering was leaking and it’s not. Now a year later the misfire has gotten much worse and my car needs to pass inspection. So I went here on Friday and they said my tune needed to be updated and the car should pass inspection . I payed another diagnostic fee and my total came out to around $220. Absolutely nothing changed with the car I’m just $220 in the hole for absolutely nothing. Never go here all they want is your Money. The reason I think they have good reviews is because people have money to throw around and don’t realize what there doing.
Hello, I presume this is Josh Duval as the posted name is not one that is in our system. I apologize that you feel we did not meet your service expectations as we did discuss the scope of work being performed during this period in person, via phone after your visit, as well as via email with myself Patrick Murray (owner). The cost incurred was to update the APR software in the vehicle to the most current revision, as well as the initial testing on the vehicle for the misfire condition. Upon conclusion of the initial testing my Team had verified that the vehicle did not have an ignition related concern, and the next step would be further testing of the fuel system which you declined. During this visit you were also informed that if the Check Engine Light returned for any catalyst or oxygen sensor faults with the now correct APR tuning that would indicate a hardware related issue within the vehicle which would require further testing. You had acknowledged to John Miller (Service Manager) in person and via phone that wasn't an issue and you would provide us with feedback over the coming days. If you would like to call me and speak about it further I invite you to do so (908-223-7477), as we can discuss either moving forward with the advised secondary testing of the fuel system which I will offer at my expense, or I'm happy to provide you with a refund of the $140.00 which covered the initial testing you approved during the visit. I look forward to your call Josh.
- Redline Speed Worx