After passing this shop for years I finally decided to come in, just for regular maintenance, and check it out. I’m really glad I did. After my previous local shop closed a few years ago I’ve been using dealer service departments for most of my service needs, and I forgot how much I missed having real communication from people who actually care about the work they’re doing. As happens to anyone who drives on New Jersey roads my wheel alignment had drifted quite a bit from where it should have been, but the deterioration in my car’s handling was so gradual I hardly noticed it...but the folks at RSW noticed it right away and got everything nice and straight again without my having to come back for another visit. They were also able to quickly diagnose a coolant leak I had smelled before but that the dealer service techs had said they couldn’t find. And again, the best part was actual intelligent communication...at the dealer’s I always get the sense they assume customers won’t know what they’re talking about anyway so they never explain anything. RSW on the other hand seems to understand good dialogue with customers is vital to getting the job done right, and I really appreciate that. I definitely plan on going back not just to remedy that coolant leak but for my future service needs as well.