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We're Open And Here To Help!

We're here to keep your vehicle safe & reliable. If there is anything we can do to help you, just ask. We'll all get through this by helping each other. We are sanitizing vehicles before and after we work on them, offering vehicle pick up and delivery, and operating under a no contact model.

Green Brook Auto Repair

Working Hours:
Mon - Fri: 8:00 AM - 5:00 PM

1

Spent over $8,500 here on a Mustang. I come to pick up my car after spending close to 9 grand. First thing I'm told is to pay. Then my keys are retrieved and Chris tells me I'm all set. HUH? What do you mean I'm all set? The guy doesn't even offer to put my car on a lift and go over everything that was done to it. RED FLAG. So I asked Chris to put my car on a lift to inspect workmanship. - Was told the clutch cable replaced was OEM. False, it was not OEM and made in a foreign country. - Was charged for a bell housing. I look underneath the car and it was CRACKED. I call out Ryan and he tells me it should be fine. Another mechanic confirms it. IT'S NOT FINE. You charged me for a part and it's damaged. Ryan tells me he'll contact the manufacturer for warranty info or have me come back to get the crack welded. NEVER CONTACTED ME BACK. - Was charged $180 for an alignment. Was never given before and after specs. Manager says I didn't request specs so he threw the information out. A basic tire shop has the courtesy to print out specs and go over before and after results with the customer. Redline didn't feel it was necessary. - Was told a new oil pan was installed. After requesting to inspect workmanship, Ryan tells me they re-used the oil pan. NOW YOU TELL ME? After I pay and about to leave? If I didn't request a vehicle inspection, I would have left thinking I had a new oil pan installed. - Left shop with a check engine light. I contact manager via email. No response. I call a few days later. Manager tells me to come in and they'll fix the issue. Make an appointment for 8am. Was told around 10am what the issue was. Bad sensor. I told Chris all sensors were brand new. Chris says sensors fail all the time. I know Redline broke it. I dropped my car off without a check engine light. They returned it with a check engine light. However, I was already there and had a coupon for service. I tell Chris to order the part since I have a coupon. Chris tells me wait time will be 30 minutes. It's 1pm. Still waiting for these guys to replace a sensor. Finally, the sensor comes and it's installed. When it comes time to pay, I show Chris the coupon. He tells me I can't use it. NOW he tells me, after waiting 3 hours for the parts guy, instead of telling me before he ordered the part. No courtesy or consideration for someone who spent 9 grand at your shop and waited 2.5 more hours than what you originally said. - I pull dipstick out to check oil level. DRY! These guys said they changed the oil. I asked Chris what oil they used and if it was full synthetic. He didn't know. Went to back room, came back a few minutes later and said "uh, synthetic". WHAT BRAND DID YOU USE? You work at a professional shop. I was fooled into believing this shop was legit due to the cars I see them working on, but the people here are clowns. Chris is a joke and shouldn't be working in customer service. The mechanics are shady. If there's a crack in a part, let me know. I shouldn't have to find out on my own. Manager doesn't care about retaining a customer. The female front desk associate was the only positive. Always asked customers if they were being helped and offering drinks. Redline advertises 100% customer satisfaction. Read the real reviews on message boards. A source tells me a few guys here want out because the place is becoming an overpriced Pep Boys. Ouch.

5

My experience was great very friendly and honest people very clean place definitely will recommend RSW to all of my Family and Friends. Thank you for the great service

5

5

5

5

5

First time at the service shop. Ample work space for waiting. Service completed within original quotes, price and time.

5

5

5

Excellent place. Professional, knowledgeable.

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