Hello ! I just had a number of services performed on my 335i. First off - Sam and Pat who greeted me when I dropped off my car were both friendly, professional, and very knowledgeable not just about services in general, but those for my specific vehicle. That provided me with added assurance that the services would be performed correctly. Communication via phone and e-mail were great, and the added touch of sending me digital pictures of my intake manifold was a nice touch ! All the work was completed at the price and time discussed. I would have given five stars, except for one final touch: Since the oil, brakes, and brake fluid were changed it would have been great if those settings were reset on the car's computer. Not a big deal, but it would have provided a final detail to show the entire job was complete. Easy enough for me to take care of myself - but I would l have loved seeing it already done. Thanks for the work ! Looks like I will be using RSW as my service (and mod) center. Neil M.