Redline Speed Worx Service Team Terms & Conditions Notice
Service / Repair Warranty: Work performed in our Service Facility is only under warranty if the components required to complete the scope of work were purchased at and installed by Redline Speed Worx, L.L.P. The Warranty covers both parts and labor for a period of 12 months or 12,000 miles, whichever comes first. Parts installed by Redline Speed Worx, L.L.P. but provided by the customer are not covered under warranty under any circumstance. Failures of parts or systems due to circumstances outside of Redline Speed Worx, L.L.P.’s control are not covered under warranty.
Redline Speed Worx, L.L.P. will only replace or repair warranty items. Refunds nor reimbursement will be provided for repairs completed by a third party. Redline Speed Worx, L.L.P. or the product manufacturer will inspect or test all products prior to a warranty claim assessment. This process may take up to 4 weeks. All products we offer are warranted to be free from defects prior to installation. Any modification or improper use voids this warranty.
Our Liability: Redline Speed Worx, L.L.P. and its partners and / or affiliates shall not be held liable for any consequential, incidental and contingent damages arising from, but not limited to, the sale, transportation, installation, use or repair of products sold.
Returns, Exchanges, and Cancelations
The Service Team at RSW strives on a daily basis to ensure the highest levels of customer satisfaction, and our return policies are built to meet or exceed the automotive industries standards while ensuring fairness to all parties involved.
Initiating an Return, Exchange or Cancelation: Any and all returns, exchanges, or cancelations must be initiated by contact our Support Team. ([email protected])
Store Credit: We are more than happy to accept returns for credit on account for any in-stock product purchased that is in factory new packaged condition within 30 days of the original purchase date. Special order, custom products, or 3rd party drop shipped items are not eligible for return.
Refunds: It is our goal to build life long relationships with our customers, we are happy to provide a refund off 100% of the product value if returned within 7 days of the original purchase date. Special order, custom products, or 3rd party drop shipped items are not eligible for return.
Cancellations: If your purchase has not shipped (from our location or a 3rd party vendor), an order can only at that time be canceled.
Return Shipping: Items for Return via Store Credit or Refund do not include the incurred shipping cost to customer at the time of purchase. The customer is responsible for all shipping costs to return an item to Redline Speed Worx, L.L.P.
Notice: Refunds and / or Store Credit is subject to approval. Once approved they will be provided via method of our choice of credit card refund, check, or cash. All requests once approved will be made my Redline Speed Worx Accounting Department within 14 days of request submission.
It is our goal to be as fair as possible with any of our customers when it comes to warranty, returns, and refunds. Should you have any specific questions please do not hesitate to ask!
Shipping & Delivery
At Redline Speed Worx our Team strives to ship all in-stock orders within 1-2 business days of your order being placed. In the event of a product being on backorder or out of stock we will do our best to contact you in a timely manner with an estimated ship date for the items on backorder.
Backorders:Backordered items will be shipped when they become available. In order to secure the components and your place in a production schedule these items may require pre-payment in full. If at any time you have any questions about the status of a current order or backordered item please do not hesitate to contact our Support Team.
Web store Shipping Charges:Our e-commerce based web store estimates shipping costs to the best of its abilities using standard quoted rates from UPS based on dimension data that is entered into the system. At the time of placing an order shipping costs are estimated, it is not until your complete order is finalized at our facility and actual values are entered does the shipping cost become finalized. If there is any discrepancy in costs a member of our Support Team will contact you directly. Customers are responsible for paying the cost of shipping an delivery in full prior to shipment. Should additional funds be required prior to the shipment of your purchase they will need to be collected in full before your order can be released.
Special & International Orders:Special Order items (non-stock) parts must be paid in full in advance and are non-refundable. All funds are paid in USD. Currency exchange fees are the responsibility of the purchaser. Additional shipping charges, taxes, fees, tariffs, and duties will be added to the total and are the responsibility of the purchaser. By placement of an order for international shipment you here-by grant permission and the right for Redline Speed Worx, L.L.P. to charge any un-paid taxes or duties presented by the shipper after delivery has been made to you the purchaser. Some products sold here-in are not available for international shipment due to current distribution agreements, if you have a question as to what products specifically this refers to please contact us directly.
Third Party Products & Services
Redline Speed Worx, L.L.P. offers a vast array of high quality products provided by third party vendors to benefit our customers. These items may not always ship from our facility’s location in New Jersey, therefore items may arrive in separate packages. This is due to a potential limited product availability, and items can be back ordered periodically. If you feel that you did not receive your items in a timely manner please contact our Support Team
Damaged or Missing Items
Inspect your delivery or shipment carefully. If you have received an item you believe to be damaged please contact the delivery company within 24 hours. If you are un-sure whom to contact please reach out to our Support Team. Do not throw away any of the original packaging, packaging label, packing materials, or damaged items. The delivery company will schedule a pickup of all components included in the damaged delivery for inspection, please ensure you are provided with a confirmation number at this time. Our Support Team may reach out to you directly to obtain your confirmation number in order to follow up on your claim. Claims can take several weeks to be resolved. Redline Speed Worx, L.L.P. will be un-able to supply replacement components until a time in which the claim has been resolved or payment has been made for a second shipment. Our Support Team will happily issue a refund upon receiving reimbursement from the shipping company.
In the event an order is received that is in-correct or missing components please notify our Support Team within 48 hours. If more than 48 hours passes our Team will not be able to assist you. Please inspect all orders thoroughly upon arrival to prevent further issues.
Customer Service & Technical Support
Customer Service: You can reach our Support Team via e-mail ([email protected]), or by phone at (908) 223-7477 Monday – Friday 8:00 Am to 5:00 PM.
Dispute Resolution & Refusal of Service
Dispute Resolution: Redline Speed Worx, L.L.P. agrees to provide all reasonable methods to assist in resolving any disputes or discrepancies, and you agree to contact our Support Team within 24 hours of any dispute. You also acknowledge and agree that you as the Authorized User or Cardholder will not initiate any chargeback or claim procedure with our Merchant Services Provider or your Creditor without first providing our Support Team with the opportunity to resolve any such dispute.
Refusal of Service:We reserve the right to refuse service to any customer for any reason. Our Service & Support Teams do not accept being treated without respect. Swearing, threatening or verbal harassment will not be tolerated, if these conditions as described occur communication will end with no resolution. Our Team strives to treat ever customer with dignity and respect, and we only expect the same in return.